Refund and Replacement

RETURNS POLICY

Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it, including its original packaging.

Non-returnable products

Certain items are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers or magazines.
  • Personal care or sanitary items.
  • Hazardous materials, flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Certain health and personal care items.

To complete your return, a receipt or proof of purchase is required.
Do not return your purchase to the manufacturer.

Partial refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use.
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed automatically, and the amount will be credited to your credit card or original method of payment within a specified period.

Late or missing refunds

If you have not yet received your refund:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time for the refund to be officially posted.
  • Contact your bank, as processing times may delay the refund being reflected in your account.

If you have completed these steps and still have not received your refund, please contact us at torandiok@gmail.com.

Sale items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same model, please email us at torandiok@gmail.com and send the item to:
13 Camden Street Lower, Dublin 2, D, D02 DK00, Ireland.

Gifts

  • If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Returning your item

To return your product, please send it to:
13 Camden Street Lower, Dublin 2, D, D02 DK00, Ireland.

Return shipping costs are the customer's responsibility and are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund amount.

The delivery time for exchanged products may vary depending on your location.

For returns of items valued over $75, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.